Refund policy

Refund Policy

Last Updated: July 18, 2026

At VELARIOTECH, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging.

  • Include all accessories, manuals, and components.

  • Be accompanied by proof of purchase or your order number.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Clearance or sale items.

  • Gift cards.

  • Personalized or customized products.

  • Products showing signs of use or damage caused by the customer.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photos or a short video showing the problem.

Once verified, we will offer a replacement or a full refund at no additional cost.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Shipping charges are non-refundable unless the return is due to our error or the item is defective.

Return Shipping

If the return is due to a change of mind, the customer is responsible for return shipping costs.

If the item is defective, damaged, or incorrect, VELARIOTECH will cover the return shipping costs or provide an alternative solution.

Order Cancellations

Orders may be canceled within 12 hours of purchase. After this period, orders may already be in processing or shipment and cannot be canceled.

Lost Packages

If your package is confirmed lost during transit, we will send a replacement or issue a full refund after the shipping carrier confirms the package cannot be delivered.

Contact Us

If you have any questions regarding returns or refunds, please contact our support team:

Email: velarioinc@gmail.com

We aim to respond to all inquiries within 24–48 business hours.